Managed IT Services
EC Extend: Scale Your Infrastructure Without Scaling Your Headcount
Don’t let the day-to-day burden of infrastructure management drain your internal IT resources. EC Extend is Element Critical’s complete suite of Managed IT Services, designed to act as a seamless, trusted extension of your internal security and engineering teams. We supply specialized data center experts to resolve critical issues, rapidly provision hardware, and relieve the daily challenges of managing a complex IT environment.
Rather than fragmenting your operations across multiple vendors, EC Extend consolidates your infrastructure support into three core pillars: Remote Hands, Disaster Recovery, and Managed Services. Whether you need a 24/7 technician to swap a router, dedicated disaster recovery workspace for your team, or robust network design, EC Extend ensures your deployments are secure, optimized, and incredibly resilient.
Tailor Your Infrastructure Management Strategy.
24/7 Remote Hands:
Elite On-Site Engineering Support
Managing a remote colocation deployment should not require constant travel, expensive emergency dispatch, or middle-of-the-night flights. Under the EC Extend suite, Element Critical delivers relentless 24/7 on-site coverage to ensure your critical systems never skip a beat. Our expert technicians act as your direct eyes and hands on the data center floor.
The Remote Hands Advantage:
- Rapid Incident Response: Immediate on-site troubleshooting, power cycling, and equipment reboots executed under the exact guidance of your internal IT team.
- Deployment & Migration Services: We handle hardware provisioning, rack and stack deployments, structured cabling, and complete physical installation before your team ever arrives.
- Preventative Maintenance: Routine visual equipment inspections and active asset lifecycle management to aggressively reduce your SLA risk.
Disaster Recovery:
Total Business & Workplace Continuity
Enterprise downtime costs thousands of dollars per minute. Our business continuity services ensure your revenue stream never goes offline. But true disaster recovery requires more than just backing up servers — it requires a physical contingency plan for your people. As part of EC Extend, we provide both the digital infrastructure and the physical workspace your team needs to survive a critical event.
Comprehensive DR & Workplace Recovery:
- Disaster Recovery as a Service (DRaaS): Proactive backup management and fully customized DRaaS solutions to ensure your critical data is protected and rapidly recoverable.
- Dedicated Office Space (Austin, Chicago & Houston): In the event of a localized disaster, we provide dedicated, fully equipped office space and workstations directly adjacent to the data center floor in our Austin, Chicago and Houston facilities so your team can maintain critical operations.
- NOC Management: Continuous monitoring, automated remediation, and backup oversight to ensure your failover environments are always ready.
Managed Services:
Custom IT Consulting & Infrastructure Design
Element Critical simplifies infrastructure complexity. Through our vetted ecosystem of partners and internal solutions engineering team, EC Extend delivers comprehensive managed technology solutions tailored to your unique compliance and performance requirements.
Strategic Managed Services:
- Network Design & Implementation: End-to-end setup, implementation, and ongoing management of your complex LAN, WAN, and WLAN environments.
- Advanced Security Services: Protect your workloads with industry-leading penetration testing, vulnerability management, micro-segmentation, and 24x7x365 Managed Detection and Response (MDR).
- Professional IT Consulting: Leverage our specialized data center engineers to map out digital transformation strategies, optimize hardware layouts, and design highly efficient IT architectures.
Frequently Asked Questions
What exactly is included in the EC Extend suite?
EC Extend is Element Critical’s comprehensive umbrella for Managed IT Services. It encompasses three main areas: 24/7 Remote Hands for physical on-site support, Disaster Recovery (including DRaaS and physical workspace), and Managed Services (covering network design, NOC management, and advanced cybersecurity).
How does the Disaster Recovery office space work?
A successful disaster recovery plan must accommodate your human capital. In our Austin, Chicago and Houston facilities, we offer dedicated, secure office space and workstations. If your primary office becomes inaccessible due to a localized crisis, your essential personnel can relocate to our facility, connect directly to your colocation environment, and keep your business running seamlessly.
Can EC Extend help design my network architecture?
Absolutely. Beyond basic troubleshooting, our internal solutions engineering team and trusted partners provide robust IT infrastructure design. We offer complete Network Design and Implementation services—including LAN, WAN, and WLAN setup—as well as proactive NOC management to ensure peak network performance from day one.